1. Provide counter and take-away service in accordance with organisational procedures.
2. Demonstrate abilities in using effective communication tools to interact with customers and co-workers.
3. Demonstrate compliance to the legal requirements and organisational procedures in providing service to customers.
4. Create opportunities for reflective practice to improve professionalism in customer service.
Written and Practical assessments
Eligible for Claim Period: 01 Oct 2020 - 30 Sep 2022
Successfully completed Secondary 2 education
Successfully attained WPLN Level 3 in English Proficiency
Skills Code: FSS-FBS-2024-1.1
Statement of Attainment will be given to learners upon successful completion of the assessments.
- Applicable for SSG and SFC
- Applicable for Training Grant and Absentee Payroll (corporate)
- Applicable for Training Grant (individuals)
10 classroom hours (face-to-face)
2 e-learning hours (online)
2 assessment hours
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