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To equip food and beverage service providers and operators to be competent in providing counter and take-away services in accordance with the legislation requirements and organisational procedures.
1. Provide counter and take-away service in accordance with organisational procedures.
2. Demonstrate abilities in using effective communication tools to interact with customers and co-workers.
3. Demonstrate compliance to the legal requirements and organisational procedures in providing service to customers.
4. Create opportunities for reflective practice to improve professionalism in customer service.
Assessment:
Written and Practical assessments
Eligible for Claim Period: 01 Oct 2020 - 30 Sep 2022
Successfully completed Secondary 2 education
Successfully attained WPLN Level 3 in English Proficiency
Skills Code: FSS-FBS-2004-1.1
Statement of Attainment will be given to learners upon successful completion of the assessments.
FSS-FBS-2004-1.1
- Applicable for SSG and SFC
- Applicable for Training Grant and Absentee Payroll (corporate)
- Applicable for Training Grant (individuals)
10 classroom hours (face-to-face)
2 e-learning hours (online)
2 assessment hours