This course is offered as a blended learning course - 2 hours of e-learning, followed by 12 hours of synchronous learning on the virtual classroom.
Upon successful completion of this course, learners will be equipped with the knowledge and application skills to communicate effectively and manage and resolve conflicts at the workplace. They will be able to:
1. Illustrate the importance of communication at the workplace
2. Apply skills and techniques to resolve conflicts at work
3. Reflect on their performance and plan for continuing professional development
Learners will be assessed via Written assessments & Oral questioning at the end of the module.
Eligible for claim period: 01 Sep 2020 - 31 Aug 2022
Skills Code: ES-IP-301G-1
Statement of Attainment will be given to learners upon successful completion of the assessments.
Nett course fee after GST: $321
Nett course fee before GST$300
12 classroom hours (online)
2 e-learning hours (online)
2 assessment hours
The classroom hours and assessment will be held on two consecutive days:
Day 1: 9 am - 6 pm (8 hrs)
Day 2: 9 am - 6 pm (8 hrs)
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