Improve your experience. We are very sorry but this website does not support Internet Explorer. We recommend using a different browser that is supported such as Google Chrome or Mozilla Firefox.

WSQ Facilitate Effective Communication and Engagement at the Workplace

Equip learners with relevant knowledge and skills to communicate effectively and manage and resolve conflicts at the workplace.

Description

Course Reference Number: TGS-2020505376
BETTR BARISTA PTE. LTD.
UEN/Foreign Entity Number: 201134100C
 

This course is offered as a blended learning course - 2 hours of e-learning, followed by 12 hours of synchronous learning on the virtual classroom.

Upon successful completion of this course, learners will be equipped with the knowledge and application skills to communicate effectively and manage and resolve conflicts at the workplace. They will be able to:

1. Illustrate the importance of communication at the workplace

2. Apply skills and techniques to resolve conflicts at work

3. Reflect on their performance and plan for continuing professional development

Learners will be assessed via Written assessments & Oral questioning at the end of the module.  

Eligible for claim period: 01 Sep 2020 - 31 Aug 2022

 

Certification

Skills Code: ES-IP-301G-1

Statement of Attainment will be given to learners upon successful completion of the assessments.

Funding and Subsidies

 

Nett course fee after GST: $321
Nett course fee before GST$300

  • Applicable for SSG and SFC
  • Applicable for Training Grant and Absentee Payroll (corporate)
  • Applicable for Training Grant (individuals)

Mode of delivery

12 classroom hours (online)
2 e-learning hours (online)
2 assessment hours

The classroom hours and assessment will be held on two consecutive days: 

Day 1: 9 am - 6 pm (8 hrs)
Day 2: 9 am - 6 pm (8 hrs)

Prerequisites

  • Successfully completed Secondary 2 education
  • Successfully attained WPLN Level 3 in English Proficiency

Similar courses

SCA 咖啡师技能培训(基础课程) (TGS-2020502153)

招生对象:希望成为一名精品咖啡师的初学者,欲学习基本知识并了解如何使用浓缩咖啡机的人士

More Information
SCA Brewing Intermediate

Ideal for someone who has brewing experience and wants to further explore how to improve coffee quality.

More Information
WSQ Provide Specialty Coffee Service

Calling all coffee lovers, aspiring F&B professionals, and cafe entrepreneurs — this course will equip you with the essential tips and techniques in making great specialty coffee.

More Information
WSQ Prepare and Serve Hot Beverages

For kopi and teh lovers, or those keen to join the F&B industry, get up close to Singapore’s heritage coffee culture in this course. You’ll get to learn about the heritage coffee scene, the hot beverages served in traditional coffee shops and how to prepare them.

More Information
SCA Barista Skills Foundation

Barista Skills Foundation allows learners to gain an understanding of coffee itself as well as foundational skills required to operate an espresso bar.

More Information
WSQ Maintain Food and Beverage Service Environment

To equip all Food and Beverage establishments with the knowledge and skills on maintaining hygiene and cleanliness of the food and beverage service environments. The course also teaches food & beverage operators on active safe-management measures such as contact-tracing, physical interaction and distancing measures to adapt to the current global-changing climate.

More Information
WSQ Provide Counter/Take-away Service

To equip food and beverage service providers and operators to be competent in providing counter and take-away services in accordance with the legislation requirements and organisational procedures.

More Information
Brewology Basics

In this workshop, learn the basic brew elements to achieve that perfect cuppa brew. Participants will get to pick a brew device of their choice and and try different brew recipes.

More Information
Bettr Try Both: Kopi & Coffee

Ever wondered why traditional kopi is unique to Singapore? In this workshop, we demystify some of the myths behind the traditional Nanyang Kopi and specialty coffee.

More Information
Celebrating Sustainability with Coffee Soap

Upcycle the grounds from your morning cup of coffee into soap and celebrate the beauty of sustainability.

More Information
Coffee Appreciation

Gather your teams for our popular Coffee Appreciation workshops. Available both in person and virtually, with a wide range of topics, there's an option for every team!

More Information
Virtual Sensory Workshop: Chocolate & Coffee Pairing

Carve an hour of time for yourself and be part of our first ever Chocolate and Coffee pairing workshop! In partnership with Wildness Chocolate, join us for a delicious, sensorial experience.

More Information
Life Skills from a Cup of Coffee

In this unique workshop where we meld coffee and emotional intelligence (EQ), pick up coffee and life lessons that'll take you far.

More Information
WSQ Provide Specialty Tea Service

For junior tea specialists, cafe baristas and front-of-the-house F&B staff looking to expand specialty tea knowledge and recommend tea products to customers.

More Information
WSQ Food Safety Course Level 1

Whether you’re an aspiring chef, cafe or restaurant staff, kitchen helper, or running your own F&B business from home, this course is for you. Enrol in this mandatory licensing course to learn to prepare and handle food and ingredients safely and hygienically, and maintain the cleanliness of premises, utensils and equipment.

More Information

Press enter to see more results