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WSQ Facilitate Effective Communication and Engagement at the Workplace

Equip learners with relevant knowledge and skills to communicate effectively and manage and resolve conflicts at the workplace.


Course Reference Number: TGS-2020505376
UEN/Foreign Entity Number: 201134100C

This course is offered as a blended learning course - 2 hours of e-learning, followed by 12 hours of synchronous learning on the virtual classroom.

Upon successful completion of this course, learners will be equipped with the knowledge and application skills to communicate effectively and manage and resolve conflicts at the workplace. They will be able to:

1. Illustrate the importance of communication at the workplace

2. Apply skills and techniques to resolve conflicts at work

3. Reflect on their performance and plan for continuing professional development

Learners will be assessed via Written assessments & Oral questioning at the end of the module.  

Eligible for claim period: 01 Sep 2020 - 31 Aug 2022



Skills Code: ES-IP-301G-1

Statement of Attainment will be given to learners upon successful completion of the assessments.

Funding and Subsidies


Nett course fee after GST: $321
Nett course fee before GST$300

  • Applicable for SSG and SFC
  • Applicable for Training Grant and Absentee Payroll (corporate)
  • Applicable for Training Grant (individuals)

Mode of delivery

12 classroom hours (online)
2 e-learning hours (online)
2 assessment hours

The classroom hours and assessment will be held on two consecutive days: 

Day 1: 9 am - 6 pm (8 hrs)
Day 2: 9 am - 6 pm (8 hrs)


  • Successfully completed Secondary 2 education
  • Successfully attained WPLN Level 3 in English Proficiency

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