Bettr Barista's policy on course cancellations, refunds and rescheduling

BOOKINGS

Our website has a full list of the courses we offer and course descriptions. The most current schedule of course dates and times is always available on our booking engine.

  • Before booking a course, please read through the course content to ensure it meets your learning needs and that you satisfy all the prerequisites (where stated).

  • All bookings are to be paid for at the time of booking in order to confirm and secure your place in class.

  • Bettr Barista Coffee Academy reserves the right to make changes to the programme, date, venue and trainer.

  • If we cancel a course at any time, you will have the option to reschedule to the next available date or receive a full refund.

MINIMUM NUMBERS

For a course to start, the minimum number of sign-ups must be met. Otherwise, Bettr Barista may have to cancel that particular course and reschedule students to alternative class dates/times.

If a student is unable to attend any of the proposed alternatives in this case, s/he is entitled to a full refund of the course fee.

CANCELLATIONS

Any request to cancel/withdraw from a course must be submitted in writing via email at least 72 hours before that class is scheduled to start. Requests made within this time frame are entitled to a full refund or reschedule, subject to a S$30 administrative fee.

IMPORTANT: For single course bookings (not packages), students need to attend their class within 3 months of payment, after which no refunds or cancellations will be allowed. Repeated requests to reschedule beyond this 3-month period will not be entertained and your payment will be forfeited.

If you have purchased your course(s) as part of a package, please note that packages are non-refundable and are valid for 9 months from the date of the first class (except where stated otherwise).

RESCHEDULES

Any request to reschedule a course to another date/time must be submitted in writing via email at least 48 hours before that class is scheduled to start, and will be subject to a S$30 admin fee (no refunds).

Please note that we will not be able to process any reschedule requests that are received with less than 48 hours' notice.

You will not be allowed to re-schedule a class more than two times (unless for a valid reason such as illness accompanied by a medical certificate). Any re-schedule more than 2 times will deem the class fees to be forfeited.

NO-SHOWS

Your course fee is not refundable if you don't show up for your scheduled class. However, if you miss your class due to illness and provide a medical certificate within 7 days of your scheduled class, we will reschedule you at no extra charge.

 

Information About financial support for Bettr Barista's coffee courses

There are a number of course funding options available for individuals as well as corporations/employees: