Bettr Barista's policy on course cancellations, refunds and rescheduling

BOOKINGS

Our website has a full list of the courses we offer and course descriptions. The most current schedule of course dates and times is always available on our booking engine.

  • Before booking a course, please read through the course content to ensure it meets your learning needs and that you satisfy all the prerequisites (where stated).
  • All bookings are to be paid for at the time of booking in order to confirm and secure your place in class.
  • Bettr Barista Coffee Academy reserves the right to make changes to the programme, date, venue and trainer.
  • If we cancel a course at any time, you will have the option to reschedule to the next available date or receive a full refund.

MINIMUM NUMBERS

For a course to start, the minimum number of sign-ups must be met. Otherwise, Bettr Barista may have to cancel that particular course and reschedule students to alternative class dates/times.

If a student is unable to attend any of the proposed alternatives in this case, s/he is entitled to a full refund of the course fee.

CANCELLATIONS

Any request to cancel/withdraw from a course must be submitted in writing via email at least 72 hours before that class is scheduled to start. Requests made within this time frame are entitled to a full refund or reschedule, subject to a S$30 administrative fee.

IMPORTANT: For single course bookings (not packages), students need to attend their class within 3 months of payment, after which no refunds or cancellations will be allowed. Repeated requests to reschedule beyond this 3-month period will not be entertained and your payment will be forfeited.

If you have purchased your course(s) as part of a package, please note that packages are non-refundable and are valid for 9 months from the date of the first class (except where stated otherwise).

RESCHEDULES

Any request to reschedule a course to another date/time must be submitted in writing via email at least 48 hours before that class is scheduled to start, and will be subject to a S$30 admin fee (no refunds).

Please note that we will not be able to process any reschedule requests that are received with less than 48 hours' notice.

NO-SHOWS

Your course fee is not refundable if you don't show up for your scheduled class. However, if you miss your class due to illness and provide a medical certificate within 7 days of your scheduled class, we will reschedule you at no extra charge.

 

Information About financial support for Bettr Barista's coffee courses

There are a number of course funding options available for individuals as well as corporations/employees: